Frequently Asked Questions

This is where you'll find straightforward answers to the questions we get asked most frequently, as well as hints, tips and further interesting information.

Frequently asked questions – and their answers

Questions on the booking process, payment methods, or the little things at your accommodation that make life easier? This is where you'll (hopefully) find all the answers. We add to this page regularly.

  • We are the operator of the website in Switzerland. In 1996, we started with 49 accommodations and are proud to celebrate our 20th anniversary with almost 1,000 accommodations. Since 2016, we are, in cooperation with the Swiss Tourism Federation, an official inspector for classifications for all Bed and Breakfast locations in Switzerland. In addition, we are part of the “Parahotellerie Schweiz” and a member of Switzerland Tourism.

  • As soon as you select the date and the number of persons, the actual price will be displayed. Many hosts offer an additional discount for a longer stay. If "no price" is recorded, the prices have not been recorded correctly. Please contact the hosts.

  • The maximum response time is within 24 hours.

  • If you have received a copy of the booking request, then the hosts have received your request.

  • If hosts do not respond, no booking was received by them.

    We recommend that you contact the hosts and enquire. If they still do not respond, please let us know ( It is important to us that the response deadlines are observed.

  • On the front side, a BnB can be searched directly on the map.

  • The number of people can only be selected when linked to a room.

    This way, you can distribute the people to the rooms you select, and the hosts will know what they should book for you. Not always will two people want to sleep in the same room.

  • The conditions are determined by each host and are sent to you with the booking confirmation. Should you not have been informed about the conditions, please ask the host in order to avoid any misunderstanding.

  • All the accommodations on our booking platform are visited, classified, and controlled. (And therefore do exist.)

  • Yes, bed linen, hand and bath towels are provided, and do not need to be brought with you. This is the case in 100% of the offers.

  • Your four-legged friend is welcome at over 300 host families. Whether in the mountains, at the lake, in the countryside, or in the city, your pet can travel with you and stay for free or for a small fee.

  • The room furnishings are stated separately for each room. You will be able to see whether a cooking facility / fridge / balcony / WiFi / etc. are available for single or shared use.

  • The breakfast is divided into 5 categories. Which breakfast the hosts offer is indicated on their profile page. If you click on the breakfast, you will see what is included.

    You do not want breakfast, but do not want to miss coffee in the morning?

    No problem. Book the BnB without breakfast, and then ask the host what you should pay for coffee in the morning. Most of the time coffee is free, or a coffee maker is available in the room.

  • You can make the enquiry through the website. Do not be frightened by the high price, as the normal calculation system is not geared to price very long stays. Please ask the host for the price for the desired length of stay. Many of them offer an extra discount for a longer stay.

  • In most cases, yes. Please enquire directly with our hosts.

  • It is stated for each room whether kitchen use is included. If you wish to use the kitchen, ask the host to be on the safe side.

  • For details click here: Star Rating

  • All accommodations are personally inspected by trained inspectors.

  • The conditions are set by each host, including the cost of cancellation. If you have not received the conditions with the booking confirmation, please request them.

  • Please contact us directly: or talk to your hosts. Perhaps they have not noticed that something is amiss. Please give them a chance to make amends.

FAQ Immediate Bookings

  • The cancellation policy that applies to your reservation is given on the copy of the booking confirmation that you received by email.

  • Please contact your host family directly. It is not (yet) possible to cancel the booking online via

  • If you, as a guest, cancel a booking, any refund you are due is calculated according to the cancellation policy that applies to this booking and time period. This policy is posted on our website. The BnB service charge is not refunded.

  • The host is responsible for handling any refund that you may be due. Please contact the host directly. Bookings cannot be canceled via the website. Cancellations can only by handled by email or phone between the host and guest directly. The BnB service charge is not refunded.

  • As soon as the booking has been canceled, the host will begin the refund process. Please notify the host of your bank details (IBAN / account no.) as soon as possible.

  • If the booking is canceled by you, as the guest, you are not entitled to have the BnB service charge refunded. If the booking is canceled by the host, as the guest you entitled to a full refund, including the BnB service charge. The host is responsible for handling this refund.

  • If the booking is canceled by the host, as the guest you are entitled to a full refund of all charges, including the BnB service charge. The host is responsible for handling this refund.

  • The immediate booking function is slightly limited in the way in which children and adolescents in your party can be included. The host themselves determines the rate for these younger guests. It will depend largely on the age of the children and the sleeping arrangements (parents' bed, separate bed, or crib).

  • The immediate booking function is slightly limited in the way in which children and adolescents in your party can be included. Additional costs (e.g. for an extra bed) and any refunds (e.g. for a smaller breakfast) must be settled in advance or at the accommodation directly. The same applies to pets and additional services such as laundry or an evening meal.

  • The amount due to the host will generally be paid into the account we have on file for you within two days of the booking.

FAQ Covid-19

  • If you have found accommodation that you like, before making a booking it is best to check the cancellation terms in case you become sick or have to quarantine. Concentrate on looking for/booking accommodation that has a flexible cancellation policy.

  • Compulsory quarantine applies to those coming into Switzerland from certain countries and territories. The list is being updated all the time. You can find out from the Federal Office of Public Health (BAG) whether you will have to quarantine when you arrive:
    Please remember that your home country may require you to quarantine when you return.

  • Please let your host family know as soon as possible, so that they are able to take a new booking for the same dates. The host's telephone number is given on the page for the accommodation you booked.

  • The cancellation policy adopted by the host family in question applies. As a rule, if a booking was made after 14 March 2020, it will not be possible to cancel it free of charge unless you yourself have contracted the virus. If it is not possible to cancel your stay for free, you may be able to rebook it for a later date.

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