Quality

Quality Label for Swiss Tourism

You have selected an establishment that has attained the Quality Label Level I for Swiss Tourism. That is to say, we do everything to provide you our guest with the highest possible standard of service.

What is behind the Quality Label for Swiss Tourism?
The «Quality Label for Swiss Tourism» programme is supported by all major Swiss tourism associations. Its purpose is to encourage establishments like ours to enhance and safe-guard the quality of service in Switzerland.

How do you benefit as a guest?
In the establishments that have reached the Quality Label for Swiss Tourism, you as a guest have the assurance that the staff and management are continuously giving serious thought to quality. They are striving to take steps so that you as their guest feel good.

What Do the Two Levels Mean?

Quality Label Level I
Level I lays the bases for developing quality service. To reach level I, a member of our staff has been trained as a quality coach. Following the training, the in-house quality team has analysed the important procedures from the guests’ point of view, checked complaint processing, identified critical events and defined quality standards. Each year measures will be determined and implemented for further quality improvements.


Quality Label Level II
Level II concentrates on quality assurance. It is devoted to the quality of management as the driving force behind good quality service. To reach level II, the in-house quality team has checked the prerequisites for good quality, has conducted guest and staff survey. Additionally, a mystery guest has checked the establishment. Each year measures will be determined and implemented for further quality improvements.

Further information on the Swiss Tourism Seal of Quality programme is available on www.swisstourfed.ch